Frequently Asked Questions

Below we have compiled a few of our frequently asked questions, however if there is anything else you wish to ask please email us at

Shipping

Our current postage rates are for within the United Kingdom, however we are happy to post anywhere in the world – please get in touch with us to arrange out of country postage.

You have the choice between Royal Mail Tracked 24 and 48. This ensure your order will be promptly delivered to you, and you will be able to track it!

As soon as we receive your order, we will process it for shipment. However if you have ordered something that is customised or made-to-order then it can vary. The product page will say if there is a delay.

Products

Most of our items are made in-house at our current workshop in Shropshire. If an item has not been made in-house then the product page will let you know.

We buy all of our supplies, include our signature 100% recycled sterling silver, from respected suppliers in the jewellery capital of the UK – good old Birmingham. 

Precious stones are hand picked from local small businesses and then repurposed into jewellery.

We say no to large quantities, no to cheap casting, and yes to handmade, one-of-a-kind pieces that were crafted purely for the sake of beauty, not fast fashion and a quick buck.

Returns & Exchanges

You can return your unused pieces within 14 days of receiving them. Just send us an email at returns@rayelle.co

To be eligible for a return, please ensure that the jewellery is in its original packaging and unworn. We reserve the right to refuse returns that do not meet the criteria.

We will refund you in full back to your original form of payment. However, please note that we will not refund any shipping charges you paid.

If you have any other questions about returning your pieces or have any second thoughts, email us at hello@rayelle.co

Unless the products are damaged or defective, we will not be able to exchange these items. If you would like to order a piece in a different size or a different product altogether, we will process it as a return. Please email us to arrange this.

Order questions

Drop us an email at hello@rayelle.co and we will update your order as soon as we can.

Upon dispatch of your order you will be emailed a tracking number that you can use at this link.

If you haven’t received your tracking number please get in touch and we will sort this out for you.